Returns and Refunds

Shop with confidence, knowing that your happiness is our #1 priority.

My Derma Dream stands behind every skincare device we sell with a one-year warranty.  It must work as promised – and continue to work free of manufacturer defects – or you can exchange it for replacement within one year of receipt.  

Call us at +17864422626 to initiate the exchange.

For all refunds, returns, and exchanges, proof of purchase is required.

Here at My Derma Dream, we proudly stand behind every skincare device, topical, and accessory we sell with a generous 90-day, money-back guarantee:

Try your purchase for 90 days, RISK-FREE.

Make it a part of your skincare routine.

Experience for yourself the promised skin rejuvenating and/or self-care effects.

Plus–to maximize your overall results, we invite you to enjoy 60 days of 1:1 Beauty Consultations with our Derma Dream experts.  During 60 days, you can expect us to go above and beyond to guarantee you experience skin rejuvenating effects with our products that build your confidence and that make you feel beautiful – and comfortable – in your own skin.

If, for any reason, you’re nothing less than THRILLED with the overall effects on your appearance and your experience with our products, simply call us at +17864422626 to initiate the return of your purchase with the original packaging within 90 days of purchase to receive a FULL REFUND (minus shipping & handling).  

We insist–because your happiness is our #1 priority!

ORDER CANCELLATION POLICY

Made a mistake with your purchase?  Changed your mind or need to alter your order? 

Order cancellations and changes can be initiated within 59 minutes of purchase; contact info@mydermadream.com for assistance. 

Unfortunately, after 59 minutes, because we’re committed to the fastest possible order delivery,  we’re unable to cancel your order. 

However, you’re welcome to return the package to us unopened, as received, within 7 days of delivery for a full refund minus a restocking fee and any return shipping fees that will be processed within 14 days of receipt with credit applied back to the original method of purchase. 

Please contact +17864422626 to initiate the return.

WANT TO INITIATE A REFUND OR RETURN?

All refunds and returns must be initiated via a phone call to +17864422626 with our Dream Team who will provide the necessary documentation and walk you through the process.

A reminder that all refunds, returns, and exchanges require proof of purchase and proof of product condition via photos.

And the purchased product and packaging (including unused portions of topicals & consumables) must be returned with the documentation provided during your call with our Dream Team within 90 days of purchase. 

PRODUCT RETURN CONDITION TO QUALIFY FOR A REFUND

Please note that products must be returned in new or gently used condition with the original packaging to qualify for a refund. 

We reserve the right to refuse returns that do not meet the above criteria.  

If your return is accepted, your refund will be processed and applied to the original method of payment within 14 days of receipt at our warehouse.

 

RESTOCKING FEE

Orders that are returned for a refund are subject to a 25% restocking fee. Must be returned to our warehouse. The restocking fee will be taxed in select states.