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Exceptional Customer Service

Inspired by Stories, Driven by Excellence

Frustrated by the long waits and poor responses from other brands, we decided to break the mold and create our 24/7 Customer’s Derma Dream Team.


We believe that being always available through DMs, phone, and email would set customers up for success. And, while we were told by partners that this was an insane move, and we should wait a decade before trying this… we pushed through it. And achieved more!

  • Speedy Responses: We pride ourselves on our response times. Expect to hear back from us in under an hour.

  • Skincare Expertise: Our team is extensively trained on skincare results, ensuring you receive knowledgeable and relevant advice.

  • Efficient Resolution: We're committed to resolving your issues quickly and effectively, minimizing any inconvenience.

  • Proactive Follow-Ups: Even if you forget to respond to our emails, we'll follow up to ensure your issue is resolved.

  • Accessible Phone Support: Our phone lines are open 7 days a week from 8 AM to 7 PM, ensuring we're here when you need us.

  • Round-the-Clock Email Support: Email us any time, day or night, and we'll get back to you promptly at every hour of the day.

  • 24/7 Live Chat: For immediate assistance, our 24/7 Live Chat is always available, providing instant help.

  • Direct Founder Engagement: Our founder doesn't stay behind the scenes. Expect personalized attention, including video messages, to ensure your utmost satisfaction.

So if you ever even have a single question, contact us through info@mydermadream.com or toll-free at +1(786) 442-2626


And find out for yourself why customers are sending in thousands of testimonials about our customer service.

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