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Troubleshooting Guide

5 Simple Steps to MicroSculpt Success

Trouble Shooting

Guide

General Questions

Is this technology safe?

Yes, absolutely! MicroSculpt uses low-level microcurrent, which is 100% natural, mimicking your body’s electrical current! So even on its highest setting, it feels like nothing more than a gentle muscle contraction. A light squeeze, where you’re applying the device. It’s easy to use. Just follow the instructions provided.

How does it work?

MicroSculpt works by using SAFE, low-level electrical currents (you won’t even feel it) to gently contract your facial muscles, just like a gym workout! Training and toning your facial muscles, while decreasing puffiness and inflammation by draining facial lymph nodes. For overall facial sculpting and contouring effects.

How fast can I expect results?

For best facial sculpting effects, use MicroSculpt daily for the first 4-6 weeks, and then 3-4 days per week to maintain the effects. To reduce facial puffiness, use it as needed, before applying other skincare products.

What’s included with my purchase?

Your shipment will include your very own unlimited-use MicroSculpt with a USB charging cable, storage bag, & user guide.

Does it come with a money-back guarantee?

Absolutely! Any products you buy from us and you'll automatically get our 90-Day Timeless Beauty Guarantee!


That way you can make our products part of your daily skincare routine. 

And, if you’re not absolutely delighted, for any reason, simply return your products with original packaging to receive your refund (minus shipping & restocking).

We insist–because your satisfaction is our #1 priority!

Is shipping really FREE?

Your shipment will include your very own unlimited-use MicroSculpt with a USB charging cable, storage bag, & user guide.

How to's

How To Hold MicroSculpt

Vertical vs. Horizontal

Throughout this walkthrough, we’ll be referring to the metal probes either being vertical or horizontal. Though you must always follow the curves of your face….


When we say we want you to start vertically, this means the probes are stacked on top of each other. Verses when we say horizontal, this means the probes are side by side.

Hold the MicroSculpt so that your thumb is on the same side as the button. This is the concave-shaped side. It’s ergonomically shaped this way to give you more leverage with less pressure on your fingers.

How to Smooth Your Forehead and Lift your Brow

  1. Hold MicroSculpt horizontally.
  2. Start above your eyebrow at your temple.
  3. Use a light/firm amount of pressure.
  4. Work your way up to your hairline.
  5. Move 1-2” to the right or left.
  6. Repeat.
  7. Repeat the process until you reach the opposite side of your forehead.

How to Erase Your 11’s

  1. Hold MicroSculpt horizontally.
  2. Start above at eyebrow level.
  3. Use a light/firm amount of pressure.
  4. Zig-zag back and forth.
  5. Work your way up to your hairline and back down.
  6. Repeat once.

How to Sculpt Your Chin

  1. Start with the probes in the vertical position.
  2. Start from the center of your chin.
  3. Use a light/firm amount of pressure.
  4. Follow the shape of your chin and slowly glide up until you reach the top of your chin near your ears.
  5. Repeat (so you’ll do the same spot twice).
  6. Flip the MicroSculpt and now do the opposite side of your face.

Contraindications

Can I use MicroSculpt with facial piercings/modifications?  

Yes, MicroSculpt can be used with metal piercings/implants; however, the piercing area should be avoided.

Can I use MicroSculpt on my neck/thyroid area?

Using a microcurrent device directly on your neck or thyroid area is not advised because the electrical currents can interfere with thyroid function. The thyroid gland is sensitive to electrical stimulation, which may affect hormone production and regulation.

But if you want to uplift & clarify your neck, check out MyoGlow.

What if I have a thyroid issues?

If you have thyroid issues, especially conditions like hypothyroidism or hyperthyroidism, using microcurrent therapy may exacerbate your condition. The electrical currents can alter the gland's activity, potentially leading to an imbalance in thyroid hormone levels.

If you’re finding this out after buying MicroSculpt, contact our Derma Dream Customer Service Team (info@mydermadream.com) and we will happy to exchange your MicroSculpt for MyoGlow which has similar benefits but does not have microcurrent.

Can I use MicroSculpt with Retin-A?  

Absolutely, but not at the same time, but it’s best to alternate use. So on the nights that you microSculpt, do not use Retin-A - and visa versa.

Can I use MicroSculpt with facial hair?  

 It’s best to have a clean-shaven face, or avoid using MicroSculpt on areas where there is facial hair as it blocks the micro-currents. 

Can I use MicroSculpt after cosmetic injections or laser treatments?

If you are receiving an injectable or laser procedure, we recommend waiting 10 days before using MicroSculpt. If you have any questions, please consult your physician.

Is MicroSculpt compatible with dental Implants and braces?

There are no known issues with using MicroSculpt with dental implants/braces. Please consult your dentist with further questions.

Can I use MicroSculpt if I Have a pacemaker?

MicroSculpt is not recommended for those with cardiac implants. Please consult your doctor with further questions.

Can I use MicroSculpt while pregnant or breastfeeding?  

We recommend that women who are pregnant or breastfeeding do not use MicroSculpt. Please consult your physician for more information.

Can I use MicroSculpt if I have rosacea?  

Yes! And, consult your physician for more information. But, if you have rosacea, avoid sensitive areas. Move lightly and quickly over the areas of the face where redness is most prominent, and limit treatment to your comfort level.

Can I use MicroSculpt if I have epilepsy?  

MicroSculpt is not recommended for those with epilepsy. Please consult your physician for more information.

Can I use MicroSculpt if I have or have had cancer, or am undergoing chemotherapy?  

MicroSculpt is not recommended for those with active cancer, or those undergoing chemotherapy. Please consult your physician with further questions.

Troubleshooting

Why is MicroSculpt NOT turning on? / Why is MicroSculpt on but I don't feel any Microcurrent?

Check these steps out! And, if you’re still having trouble give us a shout!

1. Was the device charged for at least 12 hours? 

- Charge for at least 12 hours before first use.

2. Is the cable/charger connected to the device? 
- Remove the cable/charger from the device before turning it On. 

3. Are any light(s) displaying when you try to turn MicroSculpt on? 
- To turn on the device - Press and Hold the power button for about 3 secs or until the light comes up. MicroSculpt should have 2 lights turned on.

4. Did you apply our water-based serum on your skin before gliding the device across your skin? 
- Apply a light amount of serum on your skin. One alternative is to use water, but the effect is not as powerful.

5. Have you tried to change the level of intensity on the device?
To change the level of intensity, just press the power button TWICE. There are 3 levels (2nd, 3rd, and 4th blue lights increase with each level). Please note: The 5th or last light bar doesn't light

What does MicroSculpt sound like when you turn it on?

Here's the sounds you'll hear when you turn MicroSculpt On & Change functions:
A. It beeps when the power is on. 

B. It beeps when the power is off. 
C. When the intensity is adjusted, it will beep. 
D. Beep every ten seconds when on standby or in use. 
E. When the device is low on power, two series of beeps indicate that the battery needs to be сharged.
**One year warranty from the date of delivery. Please keep the receipt to record the purchase/delivery date.**

Need more help?  
Our super customer service team is available 24/7 to offer support and answer any questions you may have.

Money Back Guarantee & Warranty:

We’re Committed To Your Satisfaction!

Shop with confidence, knowing that your happiness is our #1 priority.

90-DAY MONEY-BACK GUARANTEE

My Derma Dream stands behind every skincare device we sell with a one-year warranty.  It must work as promised – and continue to work free of manufacturer defects – or you can exchange it for replacement within one year of receipt.  


Email us at info@mydermadream.com to initiate the exchange. 


For all refunds, returns, and exchanges, proof of purchase is required. 

90-DAY MONEY-BACK GUARANTEE

Here at My Derma Dream, we proudly stand behind every skincare device, topical, and accessory we sell with a generous 90-day, money-back guarantee: 


Try your purchase for 90 days, RISK-FREE.


Make it a part of your skincare routine. 


Experience for yourself the promised skin rejuvenating and/or self-care effects. 


Plus–to maximize your overall results, we invite you to enjoy 60 days of 1:1 Beauty Consultations with our Derma Dream experts.  During 60 days, you can expect us to go above and beyond to guarantee you experience skin rejuvenating effects with our products that build your confidence and that make you feel beautiful – and comfortable – in your own skin.


If, for any reason, you’re nothing less than THRILLED with the overall effects on your appearance and your experience with our products, simply email us at info@mydermadream.com to initiate the return of your purchase with the original packaging within 90 days of purchase to receive a FULL REFUND (minus shipping & handling).  


We insist–because your happiness is our #1 priority!

ORDER CANCELLATION POLICY

Made a mistake with your purchase?  Changed your mind or need to alter your order?  Order cancellations and changes can be initiated within 59 minutes of purchase; contact info@mydermadream.com for assistance. 


Unfortunately, after 59 minutes, because we’re committed to the fastest possible order delivery,  we’re unable to cancel your order.  


However, you’re welcome to return the package to us unopened, as received, within 7 days of delivery for a full refund minus a restocking fee and any return shipping fees that will be processed within 14 days of receipt with credit applied back to the original method of purchase.  


Please contact at info@mydermadream.com to initiate the return.

WANT TO INITIATE A REFUND OR RETURN?

All refunds and returns must be initiated via a email to info@mydermadream.com with our Dream Team who will provide the necessary documentation and walk you through the process.


A reminder that all refunds, returns, and exchanges require proof of purchase and proof of product condition via photos. 


And the purchased product and packaging (including unused portions of topicals & consumables) must be returned with the documentation provided during your call with our Dream Team within 90 days of purchase. 

WANT TO INITIATE A REFUND OR RETURN?

All refunds and returns must be initiated via a email to info@mydermadream.com with our Dream Team who will provide the necessary documentation and walk you through the process.


A reminder that all refunds, returns, and exchanges require proof of purchase and proof of product condition via photos. 


And the purchased product and packaging (including unused portions of topicals & consumables) must be returned with the documentation provided during your call with our Dream Team within 90 days of purchase. 

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