Shipping Policy

Interpretation and Definitions

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

The shipping policy is applicable to the United States of America and Canada.

Definitions

 

For the purposes of this Disclaimer:

 

• "Goods" refers to the items offered for sale on the Service.
• "Orders" means a request by You to purchase Goods from Us.
• "Service" refers to the Website.
• "Website" refers to MyDermaDream, accessible from shop.mydermadream.com
• "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Thank you for visiting and shopping at MyDermaDream. The following terms and conditions constitute our Shipping Policy. 

Domestic Shipping Policy

Shipment processing times

 

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

 

Shipping charges for Your Orders will be calculated and displayed at checkout.

 

• Shipping method: Standard
  Shipment cost: Free
  Estimated Transit time: 14-20 business days
  Handling Time 1-2 days
  Order Cut Off Time: 12AM
  Fulfilment: Mo - Fri

 

• Shipping method: Expedited
  Shipment cost: $9.99USD
  Handling Time: 1-2 days
  Order Cut Off Time: 12AM
  Fulfilment: Mo - Fri

 

Overnight delivery is only available for Orders with delivery addresses within the continental United States.

 

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

 

MyDermaDream ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

 

[WEBSITE NAME] is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damaged In Transit

 

My Derma Dream is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

Change of Address

We hold your package for 24 hours after completing the purchase, during this time your address may be changed at any time & we will ship it to the new address. After this 24 hour period we no longer guarantee the ability for the delivery address to be changed as the package will be in transit. 

Cancelations

We hold your package for 24 hours after completing the purchase, during this time your address may be cancelled at any time. After this 24 hour period we no longer guarantee the ability for the order to be cancelled as the package will be in transit. 

Contact Us

 

If you have any questions about this Shipping Policy, You can contact Us:

 

• By visiting this page on our website: shop.mydermadream.com
• By sending us an email: info@mydermadream.com